In the unlikely event that the goods supplied are not what you expected,
you must return them to us in an unused and unsoiled condition, complete with
their original packaging, within 14 days of receipt.
Please be aware that items can only be returned for an exchange / refund
if they are unused and in their original packaging and have all of the barcode
tags intact, so don't remove them if you're thinking of sending them back! Any
seals and shrink-wrap must be intact and clothing, shoes and accessories must
have labels or tags attached (please do not put tape or labels on the goods
packaging). If either the goods or the packaging are not in a re-saleable
state, then we may decline your exchange / refund request. If you provided your
email address at time of ordering, you will be sent an email to notify you of
receipt of your returned goods.
Exchanges are normally processed within 7 days but can take up to 14
days in busy periods (all exchanges subject to stock availability). We will
gladly post out your exchanged item for free (you will have to pay the
difference if the goods you require are more expensive than your original order
and we will refund you any difference if the goods you require are any cheaper
than your original order), but we do ask that you return the unwanted item to
us at your own expense. Any items are your responsibility until they have been
received by ourselves. Once we have completed your exchange, we will notify you
via email (where applicable). We will always send replacement goods to your
original shipping address, unless notified otherwise.
Refunds will be credited to your original method of payment and an email
will be sent to confirm when this has been done. Please help us to deal with
your return quickly by providing us with the requested information. Refunds are
normally processed within 7 days but can take up to 14 days in busy periods. It
is your responsibility to return the original item to us (as we do not offer
free returns) and any item(s) remain your responsibility until they have been
received by ourselves.
If goods appear to be faulty or damaged after receiving them, please
contact us and we will arrange a replacement free of charge.
Warranty is up to a period of a year. If the goods become faulty through
defective material, or poor workmanship, but not normal wear and tear, they
should be returned for our inspection immediately. If necessary, the item may
have to be returned to the manufacturer for testing, which could take up to 28
days. In the event of faulty goods needing to be returned, you must ensure that
the goods are suitably packaged and that they are accompanied by our returns
form along with a copy of proof of purchase. If faulty footwear is being
returned, please ensure that they have been cleaned of excess mud first - for
Health & Safety reasons we are unable to process dirty products. The cost
of returning goods to be repaired or replaced under warranty is not covered by
the warranty and must be met by yourself. We will of course send out any
repaired / replaced goods free of any carriage charge.
Replacement goods carry a warranty period from the date of the original
purchase. No warranty extension will be applied to replacement goods.
We cannot process any returns without an original order number. Failure
to provide the requested information may cause delays in dealing with your
return. This returns policy does not affect your statutory rights.