Status of Terms
1.1 These terms constitute a legal document ("the
Agreement"), which sets out the rights and obligations of you as a
purchaser ("you"), and those of Botley Flour Milling Company Ltd
("Botley Flour Milling Company Ltd ", “BFM”, "we" or
"us"), in relation to the services and products offered by us through
this site or any of the other sites owned by us. By registering for Botley
Flour Milling Company Ltd services, you agree to the terms of this Agreement,
and you re-affirm that agreement every time you use any of our services.
1.2 You agree to:
1.2.1 provide true, accurate, current and complete
information about you as prompted by our registration form (such information
being the "Registration Data"); and
1.2.2 maintain and promptly update the Registration Data to
keep it true, accurate, current and complete. If you provide any information
that is untrue, inaccurate, not current or incomplete, or BFM has reasonable
grounds to suspect that such information is untrue, inaccurate, not current or
incomplete, BFM has the right to suspend or terminate your account, cease
supply and refuse you any and all current or future use of the BFM site (or any
portion of it).
Unless otherwise specified, the materials on this site are
directed solely at those who access this site from the United Kingdom mainland.
Botley Flour Milling Company Ltd makes no representation that any product
referred to in the materials on this site is appropriate for use, or available,
in other locations. Those who choose to access this site from other locations
are responsible for compliance with local laws if and to the extent local laws
are applicable. English law shall govern this Agreement.
You and we each submit to the exclusive jurisdiction of the
English courts in relation to disputes arising out of this Agreement.
Placing an order
3.1 A notice will be displayed on your web browser before
you submit an order with Botley Flour Milling Company Ltd ("the
Pre-contract Notice"). The Pre-contract Notice contains important
information such as a description, price (including export taxes) and delivery
charges of the good or services ordered. Botley Flour Milling Company Ltd
suggests that you print off a hard copy of the notice or save a copy to your
hard drive for your own records.
3.2 We accept Visa, Mastercard, Switch, Maestro, Visa
Electron, Solo (Solo and Electron users may have to provide proof of age) and
JCB. We also accept cash. We recommend sending cash special delivery.
3.3 Certain products sold on our website are only available
to customers aged 18 and over. If we cannot verify your age we may need to ask
you for proof that you are over 18. We will contact you should this be the
case. Identification can be faxed or emailed to us. We accept the following
forms of identification:
● Current valid passport
● Current valid full driving licence
● Current national identity card
3.4 When purchasing certain products from our site, there
may be a requirement for you to fill in an End User Agreement form. This is
something that we are required to obtain from you in order to satisfy and
comply with the United Kingdom or United States Import & Export
Administration Regulations. Your information is not submitted to any
organisation or governing body, but we are required to keep your information on
file in the event that we are asked to provide this information to the relevant
3.5 Goods supplied to you by BFM will correspond with their
prices and description (subject to E & OE). If at any time this is not the
case BFM will give you the right to reject the goods within a reasonable time
period for a full refund.
3.6 In the unlikely event that an incorrect price is shown
on our website. BFM reserves the right to abstain from fulfilling the order at
that price. You will of course be notified, and at which point you will be
informed of the correct price, and given the choice to proceed with the order.
Right to Cancel
4.1 You have the right to cancel any contract within 14
working days without giving any reason. The 14 working days will start the day
after receipt of the goods.
4.2 The cancellation notice should be sent by e-mail to
Botley Flour Milling Company Ltd via our contact form and must state your name,
a description of the goods or services concerned and the contract number of the
cancelled contract. We will confirm cancellation by return email.
4.3 Where Botley Flour Milling Company Ltd have supplied
goods to you, you must take reasonable care of the goods in your possession
pending their return to Botley Flour Milling Company Ltd. Botley Flour Milling
Company Ltd will only accept the returned goods in their original packaging and
which do not exhibit signs of wear or tear. Any use of the delivered goods
beyond that necessary to inspect the goods on delivery will invalidate your right
to cancel the contract.
4.4 Where Botley Flour Milling Company Ltd have supplied
goods to you, these goods must be returned to Botley Flour Milling Company Ltd,
Botley Mills, Southampton, Hampshire, SO30 2GB or be available for collection
by Botley Flour Milling Company Ltd. The cost of returning goods is
non-refundable, and where Botley Flour Milling Company Ltd collects goods the
direct cost of such will be deducted from the refund.
4.5 Once notice of your cancellation has been received, and
we are in possession of the returned goods, Botley Flour Milling Company Ltd
will make a refund of the contract price to your debit or credit card used to
purchase the goods. This will be done within 30 days of the date of
4.6 All monies will be refunded within 30 days of
4.7 To return an item click here to download the returns
form (Printable Adobe .PDF format).
5.1 Botley Flour Milling Company Ltd shall not be liable to
any person for any loss or damage, which may arise from the use of any of the
information contained in any of the materials on this site.
5.2 Certain links in this site (typically a banner advert or
icon) will lead to sites, which are not under the control of Botley Flour
Milling Company Ltd. When you activate any of these you will leave the Botley
Flour Milling Company Ltd site and Botley Flour Milling Company Ltd has no
control over and will accept no responsibility or liability for the material on
any site, which is not under the control of Botley Flour Milling Company Ltd.
5.3 Images are for illustrative purposes only and actual
product may vary slightly from that shown. Images are supplied to us by
manufacturers or distributors and should be used as guidance only, as
manufacturers may make slight alterations to products (in the process of
continual development), which we may not be aware of. Occasionally, products
may be pictured with accessories, which are not supplied with the product, but
may be available to purchase separately.
Limitation of Liability
6.1 Nothing in this Agreement shall affect the statutory
rights of any consumer or exclude or restrict any liability for death or
personal injury arising from the negligence or fraud of Botley Flour Milling
6.2 Subject to clause 6.1, you agree that Botley Flour
Milling Company Ltd shall not be liable either in contract, tort, negligence,
statutory duty or otherwise, for any direct loss or damage (including loss or
damage which is reasonably foreseeable or occurs naturally in the course of
things) resulting from any acts, omissions, failures or delays occurring on or
in relation to those parts of the Internet not under Botley Flour Milling
Company Ltd direct control including, without limitation, damage for loss of
business, loss of sales, non payment of sums due, loss of profits, business
interruption, loss of reputation, loss of business information, or any other
pecuniary loss (even where Botley Flour Milling Company Ltd has been advised of
the possibility of such loss or damage).
6.3 The only liabilities that Botley Flour Milling Company
Ltd can exclude are those arising from the following.
6.3.1 In cases where losses were not foreseeable to both
parties when the contract was formed.
6.3.2 Where losses were not caused by any breach on the part
of Botley Flour Milling Company Ltd.
6.3.3 For any business losses, and/or losses to
7.1 Orders received by 2.30pm are normally dispatched the
same day for next day delivery (weekends incur extra charge). If BFM cannot
make delivery within the time scale stated you will be notified immediately by
phone or email to arrange another time for delivery, or, if you would prefer,
to cancel you order. Small out of stock items may be placed on back order and
will be despatched as soon as items become available again from stock. For a
complete explanation of delivery charges please see delivery details page
7.2 When delivery is made - shortages/damages must be
notified within 14 days of receipt of goods. After this time it will be assumed
that you have received all items (except those noted as being 'to follow' or
'on back order') in good order.
Complaints Handling Procedure
In the unlikely event that you have any complaints as to our
service or any of the goods and services supplied to you from our site, please
contact us by either:
Phone: 01489 772900
or write to:
Botley Flour Milling Company Ltd
All complaints are taken seriously and will be investigated
as soon as they are brought to our notice. We endeavour to rectify any problems
as soon as possible and will always keep customers informed as to progress.
All designs, text, graphics and their selection and
arrangement on this site are the copyright of BFM or its content providers. As
a visitor to the BFM site you are licensed to copy electronically or to print
portions of this site for your own personal, non-commercial use. Any other use
of materials on this site without BFM’s prior written consent is strictly
10.1 Intellectual property rights in any software or any
other copyrighted materials ("Software") and supporting documentation
supplied by us to you remain our property or that of our licensors.
10.2 Without our written consent and without affecting any
applicable statutory rights under the Copyright (Computer Program) Regulations
1992 (as amended, supplemented or replaced from time to time) you shall not and
shall not permit any other person to:
10.2.1 disassemble, reverse engineer, decompile or in any
other way interfere with the Software;
10.2.2 copy or modify the Software; or
10.2.3 create any new Software partly or wholly based on the
10.3 Subject to the terms of this Agreement, you are
licensed to use the Software and associated documentation non-exclusively, but
only for the purposes identified on the site in relation to the Software.
10.4 You must not transfer, assign or sub-license your right
to use the Software or attempt to do so.
Matter Beyond our Reasonable Control
BFM shall not be held liable for any breach of this
Agreement caused by circumstances out of its control including, but not limited
to, Acts of God, fire, lightning, flood, or extremely severe weather, explosion,
war, disorder, flood, industrial disputes (whether or not involving our
employees), acts or omissions of Internet services providers or acts of local
or central Government or other competent authorities.
In the event of conflict or inconsistency between the terms
of the English language version of this Agreement and any translation provided
by us, the English language version shall prevail.
The Botley Flour Milling Company Ltd checkout is held on a
secure server using a verified SSL (secure socket layer) system for
transferring data. When you checkout, click on the small padlock symbol at the
bottom of you browsers screen and you will be taken to this sites security
certificate. If you have any concerns regarding the security of this site
please e-mail us via our contact form.
© 2021 Botley Flour Milling Company Ltd